Return Policy
1. You have the right to return to us the products you bought within 14 days from the date of receipt with the courier and only if the following reasons are met:
The product is different from the one you ordered.
The product has a defect that you noticed when you opened the package. In this case, please inform us immediately about the above problem.
In the above two cases the return costs are borne by our company.
In case you change your mind about the product you received you can return it, within 14 days making sure the products are intact, ie in the condition received by you, complete and without damage and their packaging is the one that normally accompanies the product and be in excellent condition.
In all the above cases of return of products it is self-evident that they will always be sent by you together with the documents of our company that accompany them and, if there are no reasons of force majeure, we will inform you via e-mail that we have received the return products and that we will refund your money.
Order cancellation
The order can be canceled in case you have passed the stage of completion of the order, but you have changed your mind, please contact within 8 hours from the completion of the order .
2. It is very important for us to be completely satisfied with the quality of our products and with your purchase. Every comment you make makes us better. In our effort to meet the expectations of our customers in the products they choose from www.dimitriskiriakos.com we offer the possibility of returning all products.
Our customers can request the replacement of the products or the full refund provided that they meet all the conditions.
The costs for the return of a non-defective product are borne by the customer.
The costs for the return or replacement of a defective or wrong product are borne by dimitriskiriakos.com
In order for your return to be accepted, you must first contact by email to info@dimitriskiriakos.com. So if you need a product change, we ensure that the products are available and reserved for your change.
ATTENTION: Place and send the purchase receipt as well.
Please allow us up to 10 working days (from the day of arrival of the product in our company) to receive and promote your return.
3. Returns of products charged by dimitriskiriakos.com
The customer has the right to return the products purchased from the online store www.dimitriskiriakos.com at our expense in the following two cases:
1. If through our fault the wrong products were sold (wrong in shipping, etc.). In this case, the customer may either refuse to receive the product, or request a refund, change or refund. The returned products must be in excellent condition, sealed, complete and without any damage. The packaging of the product should be the one that normally accompanies the product and should be in excellent condition.
2. If, through the fault of our company, products of poor quality were sold (damaged during transport, with poor packaging, etc.) In this case, the customer must not accept the receipt of the product and contact this online store.
In both cases, the maximum return period may not exceed seven (10) calendar days from the date of receipt.
The returns of the goods will be made only with the courier company that cooperates with www.dimitriskiriakos.com