Delivery Times - Frequently Asked Questions
FREQUENT QUESTIONS
1. Can I find out what condition my order is in?
Yes, when your order is launched you will receive a personal message in the e-mail and in the personal number you have registered in which it will inform you that your order is in progress. You can also send an email to info@dimitriskiriakos.com and you will be informed .
2. Can I delete some item from the shopping cart?
Yes, you can delete any item you are not interested in from the shopping cart provided you have not completed your order.
3. Can I change my order?
Yes you can modify your order in two ways:
A) By sending an e-mail to our email address info@dimitriskiriakos.com
B) By calling +30 6932281778
4. How do I know if stocks of a particular species are available?
By sending an e-mail to info@dimitriskiriakos.com.
5. What should I do if I receive a wrong item?
In case you receive a product that you did not order, you can change it or return the item. That is why we refer you to the returns.
Order delay
Your order may be delayed for the following reasons:
There are cases where an order of ours can be "stuck" at the customs or its transport.
In periods of extreme weather events or strikes as well as in any case of force majeure, which may affect the transport and delivery of your order
In case it is impossible to communicate with you by phone and / or by e-mail (if there is a problem with your order, either in relation to the product or in relation to its payment) because e.g. Your entered information is not properly updated.